3 Feb 2012
The latest news for members in DWP and CMEC.30 Jan 2012
Background Debt Management have consulted the Shared Services Trade Union Side about the impact of their Debt Transformation plans. The transformation is a direct result of the introduction of the revised Overpayment, Decision, Calculation and Appeals arrangements. The effect of these new arrangements will be to progressively remove work from Client Referral Centres (CRC's) and place it in Contact Centre Directorate sites. Management have told us this will mean that by March 2013 the current CRC network is non-viable. Management have been exploring options across DWP, and they have identified new work for the majority of staff.27 Jan 2012
PCS members in HMRC are striking against the cuts on Tuesday 31 January. PCS is in dispute to defend jobs and terms and conditions which are threatened by plans to outsource civil service work to the private sector.27 Jan 2012
The latest news for members in DWP and CMEC.26 Jan 2012
Introduction The DWP Corporate Transformation has created a new Network Services Directorate. We were led to believe that this new directorate would incorporate all existing customer related telephony activity across the department. We had been led to believe that the former Jobcentre Plus Contact Centre Directorate would join with the contact centres in Pension Centres and DCS to form the new Network Services Directorate as one organisation with a single line management chain. This however has not happened yet and it is not clear when, or if, it will. This has caused some confusion as to who will be covered by the outcomes of the Network Services review.