Public and Commercial Services Union

If your registration fails it means the details you entered and the details we hold do not match.

Your first step should be to re-enter your details taking care to follow the tips on the form such as your membership number being seven digits. In the surname field it doesn't matter if you use upper or lower case.

You need only enter the compulsory fields (membership number, surname, date of birth) and create a password.

If your registration fails again then our information may be incorrect. If you want to check what we hold then contact the union's membership records staff on 020 7801 2680.

If your details have been verified by our membership department and you still have problems registering or accessing the website then please use the website support form to contact the PCS web officer for help.

The registration process links to our membership system, Commix.

However, as part of our security measures, data entered through the website is not sent direct to the main Commix system but rather to a 'holding' area.

Once an hour, an automatic synchronisation process is undertaken that updates the main commix system and, at the same time, puts changes made there into the 'holding' area for use by the website.

That means that there will be, at most, a delay of one hour between, say, you being recorded as a member and your ability to register for the website.

Similarly, if the information we hold is incorrect and you update it through the membership department you should be able to register on the website an hour later.