Public and Commercial Services Union

22 April - 6 May 2010

Training course
Yorkshire and Humber

This course is designed for all PCS branch reps as an introduction to handling personal cases.
The aims of this course are to:

• develop best practice
• develop skills for handling day-to-day issues
• understand, identify and use relevant procedures/agreements within their workplaces
• build confidence in using in-house procedures
• develop interviewing and negotiating skills
• gather information around issues, find out where to go to find information, briefings, R4R etc
• build upon process and skill development
• find support structures
• find out how to use PC1s/ET1s and time limits
• to learn more about the employment law scheme

Activities include:

• basic/early case management
• managing expectations
• putting the case to management
• interviewing members

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