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Handling personal cases - Glasgow

6 - 8 September 2011

Training course
Scotland
Organising and learning

This is a 3-day course designed for PCS reps who have a specific role in dealing with members’ problems.

The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.

The course covers:

  • Identifying workplace issues
  • Using procedures and agreements
  • Taking up members’ problems
  • Interviewing members
  • Negotiating with management
  • Record keeping

  Trade union education course application form


Event Location

Event Address:

PCS Glasgow Granite House, 4th Floor 31 Stockwell Street Glasgow


Accessible venue

Event Contact:

Karen Foster

Tel: 0141 548 5080

karen.foster@pcs.org.uk