Public and Commercial Services Union

6 - 20 October 2010

Training course
Yorkshire and Humber

This course is designed for all PCS branch reps as an introduction to handling personal cases.  The aims of this course are to:

• develop best practice
• develop skills for handling day to day issues
• understand, identify and use relevant procedures/agreements within their work places
• build confidence in using in-house procedures
• develop interviewing and negotiating skills
• gather information around issues, find out where to go to find information, briefings, R4R etc
• build upon process and skill development
• find support structures
• find out how to use PC1s/ET1s and time limits
• learn more about the employment law scheme

This is a three day course and will take place on three consecutive Wednesdays: 6 October, 13 October and 20 October 2010.