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Handling personal cases - Edinburgh

17 - 19 January 2012

Training course
Scotland
Other

This is a 3-day course designed for PCS reps who have a specific role in dealing with members’ problems.

The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.

 
The course covers:
  • Identifying workplace issues
  • Using procedures and agreements
  • Taking up members’ problems
  • Interviewing members
  • Negotiating with management
  • Record keeping

 

 


Event Location

Event Address:

PCS Scotland Glenorchy House 20 Union Street Edinburgh EH1 3LR


Accessible venue

Event Contact:

Karen Foster

Tel: 0141 548 5080

karen.foster@pcs.org.uk