Extra child support investment not enough

9 February 2006

PCS warned that the additional jobs and investment for the Child Support Agency (CSA) announced today wouldn't be enough to get the agency back on track and address the failing IT system.

The union also voiced its strong opposition to the outsourcing of work and warned that yet another review of the CSA would create yet more uncertainty amongst staff. The union also expressed concern that whilst the CSA was to be given stronger enforcement powers, questions still remained over the ability of an IT system beset by problems and failures to empower staff to do their job effectively.

Commenting, Mark Serwotka, PCS general secretary said: "There is a real danger that the extra staff and investment in the CSA simply won't be enough to get the agency back on track and address the chronic IT problems that have beset the organisation.

With the additional investment being drawn from existing budgets in the Department for Work and Pensions there is a real fear that money will be diverted from key areas which are already being damaged by job cuts.

"Added to this is the prospect of areas of the agency's work being outsourced, leading to a more fragmented, less accountable approach which could ultimately impede improvements in service delivery.

The announcement of yet another review is deeply disappointing and will create yet more uncertainty amongst staff who had hoped that today's announcement would lay out the long term future of the agency. "

 

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