3 January 2012
There was a three-hour strike on 12 December as part of the same dispute.
Management has now awarded separate contracts to two private sector companies - Teleperformance and Sitel - to run call handling trials at call centres in Bathgate, West Lothian, and Lillyhall, Cumbria.
On Monday 16 January PCS members in contact centres, customer operations and enquiry centres are taking the following industrial action:
There will be further action on 31 January – with details to be announced later.
PCS general secretary Mark Serwotka said: "Our members have very serious concerns about this creeping privatisation into HM Revenue and Customs and, as well as the threat to their jobs, they do not think such sensitive data should be handed over to private firms.”
Please send messages of support to R&Ccampaigns@pcs.org.uk or @pcsrcgroup on Twitter. They will be distributed to branches and put on the web.
Latest on the dispute from the PCS Revenue and Customs pages