13 August 2009
A stressful job in itself, I work in a Jobcentre Plus contact centre. I’m a union rep and have an allocation of 12 days a year for union business.
This may seem generous, but when you represent over a hundred members, it is difficult to manage your time with all the assistance demanded by the role.
I represent members in disciplinary hearings, have monthly informal meetings with contact centre managers, participate in various campaigns and attempt to organise periodic workplace meetings.
I’m also branch young members’ (YM) officer and Lincs YM convenor.
The guidance received from the network means I should be a contact for young members; encouraging participation, representing views, convening local meetings and events, distributing relevant information, producing branch newsletters, campaigning on young members’ issues, participating in training, mapping my workplace and reporting back to young members.
I write about this to identify a problem and seek a solution. Young members’ officers and regional convenors attract no facility time.
This is a barrier to union participation. How can the young members’ network be representative if only those who are able to take part fully are privy to less restrictive environments?
Perversely, areas like call centres have a higher proportion of young members but can often be discouraged from playing a full part in union activity.
This is not just a bureaucratic problem. Encouraging the participation of young members in call centres is linked to resisting attacks on our members in this arena.
Attacks like excessive monitoring, lack of flexible working, poor health and safety, and bullying management can only be driven back by an active union membership led by young members.
I was pleased to see this years’ national conference agree to campaign for a call centre framework agreement across the civil service.
Let’s hope we can also encourage management to look again at agreements and obtain full rights and facilities for young activists in PCS.
There are over 300 bargaining areas with individual facilities agreements in existence across the civil service and privatised areas we represent.
While our demand for national framework agreements on issues such as facility time is still ongoing, your national executive committee is aspiring to achieve fair and transparent facilities agreements, including for young member reps, with our employers across the board.
In the meantime, some guidance on facility time: