The department relies on members good will to memorise these processes and vastly reduce the amount of time it takes to answer an call, work a piece of post, or open an enquiry.
We are asking members across the department to follow every piece of guidance or work process to the letter starting from the 4 August until further notice.
More information on the action.
Following on from our successful 3 days of rolling action last week we are once again asking members to observe the overtime ban that is currently running within the group.
The ban is part of our action short of a strike and is running indefinitely.
HMRC have been using overtime to mask staffing shortages in the department for years so we must ensure that as many members as possible observe the overtime ban and see it as an integral part of our Jobs and Staffing campaign.
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