Complaints

PCS Credit Union has an agreed complaints procedure to respond to any concerns raised by members as well as a named person to deal with complaints. It is advisable to use the credit union’s complaints procedure to try to resolve a complaint. Please download a copy of our complaints leaflet for more information on this process.

In the first instance members should raise any problems with the Credit Union Team. They will try to resolve any issues members have as quickly and efficiently as possible.

If a member is not satisfied with the response to a complaint, the complaint may be referred to the Financial Ombudsman Service.

Useful websites

PCS is not responsible for the content of external websites.


Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

0800 023 4567 or 0300 123 9 123

complaint.info@financial-ombudsman.org.uk

Visit the Financial Ombudsman Service site

Complaints documentation

Download and read the complaints leaflet

 

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