PCS Credit Union has an agreed complaints procedure to respond to any concerns raised by members as well as a named person to deal with complaints. It is advisable to use the credit union’s complaints procedure to try to resolve a complaint. Please download a copy of our complaints leaflet for more information on this process.
In the first instance members should raise any problems with the Credit Union Team. They will try to resolve any issues members have as quickly and efficiently as possible.
If a member is not satisfied with the response to a complaint, the complaint may be referred to the Financial Ombudsman Service.
PCS is not responsible for the content of external websites.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
0800 023 4567 or 0300 123 9 123