Universal Credit Fact Versus Fiction

Through our Universal Credit Fact Versus Fiction campaign, PCS is exposing the massive problems with a system that we say needs to be scrapped and replaced.

PCS continues to oppose the huge cuts to the overall welfare budget made by the current and previous government and believe that without investment, both in our social security system, and in the staff who deliver it, the serious problems being faced by both our members and those using the system will worsen.

We have consistently made representations to DWP about the level of stress existing across Universal Credit Service Centres and, increasingly now, in the jobcentres, where staff are also being used to clear UC tasks. Despite this, DWP has refused to work with PCS.

We have fundamental concerns with the UC system and believe that without resolution, the system will fail the most vulnerable in our society and have a significant detrimental impact on UC claimants and their dependents.

In a series of articles and social media posts we are cutting through the expensive spin that the DWP is trying to put on Universal Credit and also highlighting the experiences of the people on the frontline who are trying to deliver it.

Our key demands on Universal Credit are:

  • Halt the rollout
  • Allow claimants to determine their own payment interval; flexibility on this has been won for claimants in Scotland
  • Legislation for a new emergency payment to supplement UC, to prevent evictions due to rent arrears, late payments and benefit underpayments.

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