Universal Credit Full Service Failed to Attend Process - Update

30 Jan 2019

 PCS has submitted our comments and concerns regarding the risk assessment carried out in November 2018 and await a response. As far as PCS is concerned, the risk assessment process has still not been completed

However, Work Coach members around the country have been advised that the Risk Assessment process is now complete. Furthermore, it has been alleged that PCS has agreed the Risk Assessment for the UCFS Failed to Attend Process. Work Coach members can be reassured that this is not the case and that the Risk Assessment has not been agreed.

The Universal Credit Trade Union Side (UCTUS) has written to Universal Credit senior management to state that we are disappointed that a message has gone out advising Work Coaches that the Risk Assessment process has now ended and that the new UCFS Failed to Attend Process is now normal practice. UCTUS has also requested that Universal Credit management write to every District Manager advising them the Risk Assessment process has not been completed and therefore Work Coaches should not issue sanctions if they feel their safety is at risk.

Guidance for Members

The GEC continues to have concerns about the new UCFS Failed to Attend Process and repeat the guidance provided previously that no Work Coach should issue a sanction until the Risk Assessment process has been completed. The GEC remains of the opinion that asking Work Coaches to issue a sanction without the Risk Assessment process being completed is not a reasonable management request. If any member has any concerns regarding this guidance and the UCFS Failed to Attend Process, then they should speak with their local PCS rep.

The GEC will provide an update for members when the Risk Assessment process is complete.

 

 

        

 

 

 

 

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