Department for work and pensions group

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Universal Credit and Assumed Consent

21 Dec 2017

Earlier this week a number of sites reported that local managers were placing restrictions on flexible working, particularly in relation to the use of assumed consent. The restrictions included members being told that assumed consent had been suspended over the Christmas period, and at least one site issued an e-mail to staff advising them that assumed consent would only be allowed in emergency situations, and an HEO would make the decision as to whether the circumstances classed as an emergency or not. There was even one report of a member being told that they faced disciplinary action for using assumed consent to leave work early.

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