The Cabinet Ooffice recently released a paper stating its aim to deliver 30,000 high quality apprenticeships across the civil service by 2020.  Many current PCS members who are apprentices will query the delivery of the target, acknowledging that their own apprenticeship to date has been an utter failure in providing the necessary tuition and quality training that they expected before the commencement of their apprenticeship.

Many apprentices employed within the Department for Work and Pensions have endured months of little to no communication at all from the departments contracted training provider, Premier Partnership, leaving many apprentices on the verge of failing their qualifications through no fault of their own.

It is only through the determination of apprentices to voice their concerns and disillusionment of their current apprenticeship, that these issues have been acknowledged by the department. In the wake of this outcome, it is more important than ever for PCS to reach out to apprentices within the civil service and offer their legal and supportive services to those individuals who are being failed by the department’s incompetence in administering customer service apprenticeships within its operational delivery workforce.


Jacob Joy

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