This 3 day course is essential for all reps and activists. The course provides:
- an overview of the process of resolving cases
- an understanding of how to more effectively handle personal casework and representation
- development of your skills and confidence as a rep when negotiating with management.
PCS, Jack Jones House, 1 Islington, Liverpool, L3 8EG
PCS NWRC 0151 298 3900