Representing Members course

08 Nov 2018 to 22 Nov 2018
Training course
London and the south east

This is a 3-day course (Thursdays: 8th, 15th & 22nd November) designed for PCS reps who have a specific role in dealing with members’ problems.

The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.

The course covers:

  • Identifying workplace issues
  • Using procedures and agreements
  • Taking up members’ problems
  • Interviewing members
  • Negotiating with management
  • Record keeping.

If you would like to attend please complete the Application form and Expenses estimate and retutrn to LSE&

PCS expenses guidance

Event Location

Event Address: 

 PCS, 160 Falcon Road, London. SW11 2LN

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