Course Dates: 24 Jan, 31 Jan, 7 Feb.
This is a 3-day course designed for PCS reps who have a specific role in dealing with members’ problems.
The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.
The course covers:
- Identifying workplace issues
- Using procedures and agreements
- Taking up members’ problems
- Interviewing members
- Negotiating with management
- Record keeping
PCS HQ 160 Falcon Rd, London, SW11 2LN