Representing Members (FINAL COURSE)

24 Jan 2019 to 07 Feb 2019
Training course
London and the south east

Course Dates: 24 Jan, 31 Jan, 7 Feb.

This is a 3-day course designed for PCS reps who have a specific role in dealing with members’ problems.

The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.

The course covers:

  • Identifying workplace issues
  • Using procedures and agreements
  • Taking up members’ problems
  • Interviewing members
  • Negotiating with management
  • Record keeping

If you would like to attend please complete the Application form and Expenses estimateand retutrn to LSE&EasternTUEd@pcs.org.uk

PCS expenses guidance

Event Location

Event Address: 

 PCS HQ 160 Falcon Rd, London, SW11 2LN

Event Contact: 
Accessible venue

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