Representing Members (formerly Handling Personal Cases)

05 Sep 2018 to 19 Sep 2018
Training course
Scotland

5, 11 and 19 September 2018 - This is a 3-day course designed for PCS reps who have a specific role in dealing with members’ problems.

The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.

The course covers:

  • Identifying workplace issues
  • Using procedures and agreements
  • Taking up members’ problems
  • Interviewing members
  • Negotiating with management
  • Record keeping.

How to apply

Please make sure each application is fully completed and signed by a branch officer before submission. Completed applications should be emailed to Fiona Low - fional@pcs.org.uk

Event Location

Accessible venue

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