This is a 3-day course designed for PCS reps who have a specific role in dealing with members’ problems.
The course aims to assist you to: review workplace issues and the types of problems that members face; develop a systematic approach to handling members’ problems and develop practical interviewing and negotiation skills.
The course covers:
- Identifying workplace issues
- Using procedures and agreements
- Taking up members’ problems
- Interviewing members
- Negotiating with management
- Record keeping
How to apply
Please make sure each application is fully completed and signed by a branch officer before submission. Completed applications should be emailed to Fiona Low - email@example.com