25 October 2021

HMPO Customer Services Campaign

PCS demands that members working in HMPO counters; local print services and customer service offices are remunerated fairly for Saturday shift working.

PCS members working in public facing roles in HMPO, specifically the counter, local print room, CSMT and customer service offices (CSOs) are required to work fixed shift patterns across the week, including working either 2 or 3 Saturdays every 4 weeks.

Across the Home Office this is not an unusual situation, with many Home Office staff required to work shifts including weekends.  But, in contrast to all other areas, members in HMPO do not receive a shift allowance or any other allowance for this.

Letter to Director General and Head of Reward

PCS members believe that this situation is unfair.  Having to work Saturdays for no extra money is not only unfair for those members affected but sets a worrying precedent for other members across the department.

PCS has written to the Director General Abi Tierney and the Home Office Head of Reward setting out our concerns, and our demands for commencing negotiations with a view to properly paying these members for the inflexibility of their shift working and Saturdays that they work.


PCS is starting a campaign about this.  We will be holding members' meetings and keeping members regularly updated on progress of negotiations. The campaign focusses on our members in customer facing roles, but it has implications for everyone.  By refusing to pay any extra money to members working Saturdays as part of a normal working week, the department is normalising weekend working and inferring there is no difference between a Saturday and a weekday.

PCS believes that weekends are different, that this is time many members can spend with their families and children, or with friends.  Members required to work shift patterns that cover Saturdays should receive compensation for this, and we will be fighting for this outcome.

Encourage participation

Please encourage your colleagues who are not PCS members to join today  and keep an eye out for future communications.

Our first members' meeting will be 4 November at 1230-1300 via Teams.