DVLA contact centre closed due to Covid-19 outbreak

24 Dec 2020

The DVLA Swansea contact centre, which has been defined as an ‘outbreak’ site for Covid will be closed until 4 January, following discussions with PCS.

The DVLA’s contact centre at Swansea Vale in Llansamlet has been working at a "Covid-safe" capacity of 400 staff. 

Sixty-two cases of Covid-19 have been identified at the call centre since the beginning of December.

All staff at the contact centre have been put on special paid leave during the closure period which will be until at least 4 January.

PCS will meet with DVLA management on 1 January before any return to work in the contact centre is agreed.

PCS has also pressed for the main DVLA site, which is only 2 miles away, to be closed, but management claim that Covid rates there are not high enough to justify such a move.  However following union talks, it has been agreed that leave restrictions will be waived, i.e. all leave requests will be granted for the period of 22 December to 4 January (excluding bank holidays). Where members do not have enough leave, other options can be explored with line managers, e.g. flexi, care leave and GP referrals.

The Welsh first minister, Mark Drakeford, has written to DVLA management demanding that they act appropriately, follow the tight guidelines on how to deal with the pandemic, allow working from home where possible and consult on all measures with the recognised union, PCS.

The branch will be posting regular updates on its Facebook page

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