To support our members during the Covid-19 emergency we are changing the way we work so that we can respond to questions much more quickly to give the answers members need straightaway and where necessary act to keep them safe.
From this week, and for the duration of this crisis, our centralised response team will be the first point of contact for members’ coronavirus related queries and representation requests.
There will be guidance and advice all in one place online, answering members’ frequently asked questions, which will be updated regularly to reflect a situation that is changing rapidly. This will be prominently promoted on the home page of the PCS website and on our social media channels.
Over the last few weeks members have contacted us with understandable concerns about their safety and well-being at this extremely difficult time. Our newly-created team will offer guidance and advice when members need it. Where our database of questions does not answer questions or concerns members will also be able to log issues through a case management system by logging in to PCS Digital.
Once logged in you will see a landing page with an ‘Ask a question’ link, start to write your question in the box and you will see suggested answers which link to articles. If it’s not quite what you’re looking for you can submit ‘a case’ and our team will get to work on your case, but please bear with us as we are expecting a lot of cases.
Bargaining, campaigning and organising
A new bargaining team will ensure a consistent approach to the coronavirus crisis across all employers in the civil service and related areas. Engaging with employers is pivotal to ensure members are protected and their interests advanced.
The new organising and campaigning team will also use digital solutions to create new activists’ networks – virtual PCS Locals – using chat tools, and develop online organising and campaigning training, as well as webinars and briefings for reps.
The temporary reshaping of our front line staffing is designed to support our members in the best way possible to help them to adapting to the new circumstances.
If you have specific questions about your employer, in the first instance visit the PCS employer group page on this website.
It is a very important time to be a union member, so join PCS online today.