PCS members in Universal Credit ballot over unmanageable workloads

12 Feb 2019

Up to 300 staff are being balloted for strike action and action short of strike at Wolverhampton and Walsall service centres.

The decision to ballot staff in Universal Credit could mean industrial action takes place next month.

This would be the first walkout in the beleaguered service which has faced severe under investment, staff shortages and criticism from claimants on how they are treated.

PCS members are currently being balloted and if union members agree, two days of strike action will take place on March 11 and 12

Workers at Universal Credit sites Wolverhampton and Walsall are demanding the recruitment of more staff, permanent contracts for fixed term staff and a decrease in workloads.

The 5 key demands from Universal Credit workers are as follows:

  • 5,000 new staff and permanant contracts for fixed term staff
  • Limit the number of phone calls per case manager
  • Limit the size of the national telephony hub; no to contact centres, yes to service centres.
  • Improved consultation with no changes to our offices without union agreement.
  • Quality-focused approach – no more management by statistic.

Universal Credit has been a disaster for claimants and our members who work in the service want to see a properly funded, humane system which helps those in need, not one that punishes and sanctions people for falling on hard times.

The ballot will close on the 25th February.

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