PCS staff in the Scotland & NI hub are still working to provide PCS members with support and advice. The NI office premises at 40 Wellington Park, Belfast will be closed from Monday 23 March until further notice.
To support our members during the Covid-19 emergency we are changing the way we work so that we can respond to questions much more quickly to give the answers members need straightaway and where necessary act to keep them safe.
From this week, and for the duration of this crisis, our centralised response team will be the first point of contact for members’ coronavirus related queries and representation requests. If your query relates to coronavirus you can resubmit the enquiry to our coronavirus response team on this email address email@example.com. Once you have submitted your enquiry to the coronavirus response team you will be allocated a case number and will receive a response as soon as possible.
There will be guidance and advice all in one place online, answering members’ frequently asked questions, which will be updated regularly to reflect a situation that is changing rapidly. This will be prominently promoted on the home page of the PCS website and on our social media channels.
Over the last few weeks members have contacted us with understandable concerns about their safety and well-being at this extremely difficult time. Our newly-created team will offer guidance and advice when members need it. Where our database of questions does not answer questions or concerns members will also be able to log issues through a case management system by logging in to PCS Digital.
Once logged in you will see a landing page with an ‘Ask a question’ link, start to write your question in the box and you will see suggested answers which link to articles. If it’s not quite what you’re looking for you can submit ‘a case’ and our team will get to work on your case, but please bear with us as we are expecting a lot of cases
PCS office in Belfast – 40 Wellington Park BT9 6DP
PCS has an office on the top floor of one of the NIPSA buildings, number 40, in Wellington Park which can be used by branches for small meetings, telephone and video conferencing and can accommodate about 3 people comfortably.
Gayle Matthews is the industrial officer for Scotland and Northern Ireland and regional secretary for Northern Ireland based in Belfast
Telephone: 0141 225 5150
General enquiries to firstname.lastname@example.org
PCS is one of the largest trade unions in the UK, with around 220,000 members. We are organised throughout the civil service and government agencies, making us the UK's largest civil service trade union.
We also organise widely in the private sector, usually in areas that have been privatised. We are a democratic organisation, run by our members for our members. We campaign for fair pay and conditions, decent pensions for all and equality in the workplace and beyond. If you're not a member of PCS, there's never been a better time to join the union.