There is an agreed process for individuals who are currently unable to undertake telephony duties under the Customer Service Improvement Program.
HMRC confirms the PCS ballot for action is a decisive factor on pay talks.
An updated version of earlier PCS guidance. It contains an overview of the process and advice on the additional measures now in place to support those who want to stay with HMRC.
PCS met with Counter-Avoidance Deputy Director Chris Simpson on 20 March.
What you can do to help smash the 50% threshold and win the pay ballot.