PCS staff in the Scotland & NI hub are still working to provide PCS members with support and advice. The office premises at John Smith House, 145-165 West Regent Street, Glasgow will be closed from Monday 23 March until further notice.
To support our members during the Covid-19 emergency we are changing the way we work so that we can respond to questions much more quickly to give the answers members need straightaway and where necessary act to keep them safe.
From this week, and for the duration of this crisis, our centralised response team will be the first point of contact for members’ coronavirus related queries and representation requests. . If your query relates to coronavirus you can resubmit the enquiry to our coronavirus response team on this email address firstname.lastname@example.org. Once you have submitted your enquiry to the coronavirus response team you will be allocated a case number and will receive a response as soon as possible.
There will be guidance and advice all in one place online, answering members’ frequently asked questions, which will be updated regularly to reflect a situation that is changing rapidly. This will be prominently promoted on the home page of the PCS website and on our social media channels.
Over the last few weeks members have contacted us with understandable concerns about their safety and well-being at this extremely difficult time. Our newly-created team will offer guidance and advice when members need it. Where our database of questions does not answer questions or concerns members will also be able to log issues through a case management system by logging in to PCS Digital.
Once logged in you will see a landing page with an ‘Ask a question’ link, start to write your question in the box and you will see suggested answers which link to articles. If it’s not quite what you’re looking for you can submit ‘a case’ and our team will get to work on your case, but please bear with us as we are expecting a lot of cases
Members of staff in PCS have mobile phones which you can use to reach us on during working hours, or via email.
This is a difficult and uncertain time for us all but we will ensure that your union continues to fight for your interests.
PCS Scotland is a national region within the union with five full time officers, one temporary project worker, five organising officers and an operations manager/education officer.
Details of our facilities and the work of our team can be found on these pages.
PCS Scotland provides bargaining support mostly to areas that fall within the remit of Scottish Ministers.
Our union has a high learning, organising and campaigning profile in Scotland.
We are affiliated to the Scottish Trades Union Congress, and play an active role in labour movement campaigns throughout Scotland.
You can contact us at email@example.com
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We are a powerful union of more than 26,000 members across Scotland, in the civil service or privatised areas. From court ushers and job centre advisers to tax inspectors and law enforcement, whatever your role PCS is the union for you.
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