Member wants to come and see you with a problem
Go to "Handling personal Cases - a basic guide"
Initial Meeting with member
See "Meeting the member"
Also see:
PC1 form - guidance on completion
Interviewing members checklist
Problem - information - plan checklist
Determining next steps
See "Where next "
Also see: Getting help, advice and support
Managing expectations
See "Managing members expectations"
See also: "what PCS offer"
Meeting with management
See "Meetings with management"
Think about legal issues and time limits
See "Identifying cases with legal aspects and trigger dates"
Organise your case files
See "Effective document management"
Settle the case
See "Seek an acceptable resolution"
Reporting successes
See "Reporting successes and impacts on bargaining and organising agendas"
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