Problem at home?

We can provide help and support for issues outside your working life

Problems at home can impact on your working life, wherever you work across the civil service, particularly in terms of stress, work-life balance, domestic violence or financial worries.

Our reps are trained to deal with many of these issues and you can speak to your local rep in complete confidence. Find your local rep on PCS Digital.

Personal and domestic legal helpline

Call free on 0800 916 9066 for legal advice on any matter apart from employment or personal injury. You can call 24 hours a day, 7 days a week, 365 days a year. You can get advice about any legal matter and your spouse, partner and dependent children can also use the helpline.

Financial advice

You are entitled to a no obligation complimentary consultation with Lighthouse Financial Advice. To arrange your initial consultation contact or phone 08000 858 590.

Free debt advice

You are entitled to free confidential advice on debt from PayPlan. PayPlan offers comprehensive guidance on a wide range of practical, long term debt solutions. Contact PayPlan on 0800 716239 and quote PCS or visit the Payplan website.

Stress counselling and health advice 

The Health Assured telephone helpline 0161 836 9383 is available 24-hours a day, is confidential, independent and provides counselling and emotional support on family issues, bereavement, trauma, back to work and Covid-19 anxiety, relationship issues and stress-related conditions and access to an online health and wellbeing portal  which provides  well-being resources, including four-week programmes, videos and webinars and access to online counselling. To receive the user name and password email 

Breast cancer care 0808 800 6000
Domestic violence 0808 2000 247