Problem at work?

Who to contact and what to do if you have an issue wherever you work in the civil service and related areas.

Your local union rep is your starting point for getting help from PCS with any problem at work.

Often members feel that they can sort things out on their own, but it is important to talk to your union representative as soon as you can. Trying to resolve an issue without proper advice can sometimes cause more problems.

Your PCS representative will agree a way forward with you and help you achieve the best possible outcome. Even if they haven’t dealt with a problem like yours before, they have many sources of advice and support available to them.

Find your local rep by logging in to PCS Digital.

I'm on a break or I have had a change in paid employment, how can I apply for a waiver in my subscriptions?

While you are on full pay, your membership subscriptions will continue as normal. However, there may be times during your employment when you need to apply for a waiver to your subscription payments. Examples are:

  • When you go on maternity leave and your pay decreases
  • When you take a career break
  • When you’ve been off sick and your pay reduces
  • When you go on carer’s leave

Once you are on reduced or nil pay, the support centre can apply a waiver to your account.

How to apply for a waiver

A waiver is only valid if there is an active direct debit on your record. It is important that you do not cancel this with your bank.

If you pay your subscriptions by direct debit, your employer will not advise PCS of any changes to your payment. Therefore a waiver will only be applied if requested by a member, or by a branch official on a member’s behalf.

A waiver means we will suspend your payments to PCS for up to 6 months, but your membership will still continue and you will still be entitled to all of the usual benefits of membership.

At the end of the waiver period, your PCS subscriptions will automatically start again. If your circumstances mean you need a waiver longer than 6 months, you can request an extension at the end of each 6 month period. When we process your waiver, we will tell you when you next need to get in contact with us if you need to advise that the waiver is still required.

To request a waiver, you can;

When emailing, please include the following information -

  • Your name:
  • Your membership number:
  • Your National Insurance number:
  • The reason you need a waiver:
  • What dates you need the waiver to start and finish:

You may also request a waiver via PCS Digital.