Capita: Pensions and Synergy
Civil service pensions are in crisis and civil servants' pay roll is now also under threat.
Since 1 December 2025 Capita has been responsible for the administration of the Civil Service Pension Scheme. In March 2026 it was announced that it was to be awarded the Synergy shared service contract, responsible for payroll, HR, finance and other services for over 250,000 civil servants.
Capita plc is a shareholder-owned company that works on outsourced contracts across the public and private sector in the UK and Europe.
In December 2025, it took over adminstration of the Civil Service Pension Scheme from the previous contractor, MyCSP.
There were problems from the outset, with Capita inheriting a backlog of up to 40,000 outstanding cases, and members faced registration difficulties with Capita's new online portalt and discovered discrepancies in key data.
Read more about the pensions crisis and our campaign.
Despite the issues with administering civil service pensions, the government announced in March this year that Capita was to be awarded the Synergy contract to administer payroll, HR, finance and other backroom functions for around 250,000 civil servants, including the DWP.
Read more about the Synergy contract and our campaign.
PCS will continue to campaign for all the above functions to be brought back in-house and administered by civil servants.