MPs call for urgent action over Civil Service Pensions
Several MPs have raised serious concerns in parliament over widespread delays and non‑payment issues since Capita took over the contract from Equiniti in December 2025.
Andy McDonald MP has today (22) spoken in parliament to back PCS’s call for action against the unacceptable performance of Capita and called for urgent action from the Cabinet Office minister. Concerns were also raised by MPs at yesterday's PMQs and at today’s Business Questions.
PCS has been inundated with reports from members experiencing long processing delays, contradictory information, and a lack of clarity, issues made worse by an inherited backlog of almost 90,000 unresolved cases.
PCS continues to push for transparency, accountability, and immediate improvements to protect members facing distress and financial uncertainty, as well as a realistic estimate for when the current backlog will be cleared. We also continue to call for the administration of the pension scheme to be taken back in-house into the civil service.
Ask your MP to take action
Act now and write to your member of parliament, asking them to support our demands and to write to the minister for the Cabinet Office, asking them to work with PCS to urgently resolve the issues. It is clear that MPs are already acting and speaking up on behalf of their constituents and we need more MPs to raise their concerns and force the Cabinet Office to take action and intervene.