Capita reveals further McCloud delay

While retired members’ monthly payments have not been interrupted, many members with service in the relevant years, must have their pension accounts changed as required under the Public Service Pensions and Judicial Offices Act 2022, which implemented the McCloud Remedy. Prior to the contract change MyCSP had only processed 44% of these remedy cases.

Answering questions at the Public Accounts Committee on 13 February, Capita said that they had not finalised the contracts with the Cabinet Office on handling the remaining remedy cases. When PCS raised the implication of further remediation delays with the Cabinet Office, it was conceded that a plan to complete the remediation, designated Project 7, is still under discussion. Apparently this project, to deliver remediation of cases originally scheduled for 2025, is still at the discovery stage. With around 73,000 options statements outstanding for retired scheme members, and 20,000 for deferred scheme members, it is a substantial challenge.

The majority of the affected retired scheme members have been waiting for the action, required under the 2022 Act, to be taken. We understand that, so far, the Pension Regulator has been prepared to extend the period for the schemes covered by the Act to complete this work.

PCS is clear that it would be entirely unacceptable for any further extension to be granted which would allow retired members, who have already been waiting for three years, to be let down yet again. Our retired members section PCS ARMs is encouraging members to write to your MP using our e-action.