Civil Service Pension Scheme Concerns

The transition of administration of the Civil Service Pension Scheme involved the setting up of a new Pension Portal for members to access their information. From the outset, members faced registration difficulties and discovered discrepancies in key data (e.g. length of service, beneficiary details).

Meeting with the Cabinet Office

On 10 December, PCS met the Cabinet Office to raise concerns.

At the meeting we were told that a system bug is causing inaccurate service records and missing beneficiary data. Data mapping from MyCSP to Capita has revealed validation failures and defects and in addition, DEFRA voluntary exit scheme cases due in October remain incomplete.

The Cabinet Office admitted there are 86,000 cases in the backlog. 

PCS has demanded regular progress reports and will maintain pressure. And following the meeting PCS intervened on behalf of members with overdue payments.

PCS involvement

Attempts may be made to blame PCS members who work for Capita, including those who took strike action. However, MyCSP and the Cabinet Office admitted to a 30,000 to 40,000 case backlog before the strike.

Further, the transition occurred during a critical period, with McCloud Remedy cases, voluntary exit schemes, as well as routine retirements pending

The Public Accounts Committee warned in October: “There is a clear risk that Capita will not be ready to take over administration of the Scheme as planned on 1 December 2025.”

PCS maintains that if Capita fails to meet contractual service levels, administration must be brought back in-house under direct ministerial control.

Next Steps

PCS negotiators are scheduled to meet with the scheme next week to push for increased resources to fast-track the recovery plan. We will continue to report on developments and progress.

Register for the Member Hub if you have any queries. If you continue to have registration problems, contact details for the administrator are on the Civil Service Pension Scheme website.