CSPS (formerly MyCSP) view after the transfer to Capita

In the first week of February, PCS members who participated in strike action while employed at MyCSP received letters from EQ. The letter stated that MyCSP had overpaid wages during the period June 2025 to November 2025. Each letter received provided a random overpayment value which needed to be repaid by the end of the month. The letter went on to state that failure to repay this value in full by the end of the month would result in the annual "Dividend" payment being reduced to recover the overpayment of wages. 

In response to receiving this letter, each impacted member contacted MyCSP to request a personal breakdown of how this random overpayment value was calculated, so they could review its authenticity and cross reference their payslips before agreeing to make repayment. 

MyCSP/EQ to date (24 March 2026) has failed to provide their calculations or offer an apology however, on 20 March when the dividend was paid to eligible individuals, the overpayment value from the letter was deducted from the due "Dividend" value. This is being challenged by PCS as an unlawful deduction to earnings.

All CSPS branch reps are working closely with members on a number of ongoing issues since the TUPE transfer to Capita. We are challenging issues relating to overtime payments, holiday pay adjustments, carryover of contractual leave, opting into the CBU, health and wellbeing concerns as well as preparing for pay negotiations 2026. We are also working closely with the employer on addressing these issues and slowly (very slowly) we are making developments in achieving successful outcomes.