Introducing new membership tool PCS Assist

Next week we are launching PCS Assist, a new self-service membership tool which will help you to quickly find answers to common queries and update the details we hold for you independently.

We are planning to go live on 12 February and once launched you will find PCS Assist as a button, which looks like a face, on the landing page of membership portal PCS Digital. It is designed to improve how members manage their accounts and access key information and has been preloaded with answers to commonly asked questions and queries, such as how do I find my rep? PCS Assist links to articles on the PCS website and PCS Knowledge and is not powered by artificial intelligence.

Key Features of PCS Assist:

  • Easy navigation: Accessible via PCS Digital, members can click on the icon, type their query, and get instant results.
  • Comprehensive database of frequently asked question: Members can find answers to everything from updating their personal details and exploring membership benefits to locating their local representative.
  • 24/7 Access: PCS Assist ensures members can get the help they need, whenever they need it.

What members can do with PCS Assist:

  • Update contact, workplace, and salary details
  • Amend direct debit information
  • Update their death benefit nominee
  • Learn more about PCS membership benefits
  • Find contact details for local representatives
  • Request a gold badge for 25 years of membership.

So, on 12 February, go to PCS Digital and give PCS Assist a try.