PCS signs recognition deal with Capita for new Pension Scheme contract

PCS and Capita Pensions Solutions have signed an agreement confirming union recognition for the workers administering the pension schemes for 1.7 million civil servants.

The agreement means that the PCS members – based in Liverpool and Cheadle – will have a real voice in their workplace.

The agreement between PCS and Capita is a big step forward for industrial relations for the members concerned, and offers a complete contrast to the previous contractor – MyCSP, a subsidiary of Equiniti - who dogmatically refused to recognise the union, leading to a strike lasting from July 2025 until their contract with the Cabinet Office ended. Capita takes over the Civil Service Pensions contract on 1 December.

Fran Heathcote, PCS general secretary, said: “The months of strike action taken by our members working for MyCSP on the civil service pensions contract, shows the importance and value that they place on having real union representation in their workplace.

“We welcome the recognition agreement between PCS and Capita, which gives our members a real voice in the workplace. We look forward to working towards building a positive industrial relations environment, which is in the best interests of the successful administration of the pension scheme.”

Scott Hill, chief people officer, Capita plc, said: “I want to extend a warm welcome to all our new colleagues joining Capita to deliver this important service for public servants.

“This agreement reflects our commitment to building a strong, positive relationship with PCS.  We look forward to working closely with PCS to ensure a smooth transition of the service and a constructive partnership going forward.”